Inpatient Information Patient Health Care Rights
Your Rights and Responsibilities
The Australian Commission on Safety and Quality in Health Care has released a Second Edition of the Australian Charter of Healthcare Rights. You have the right to:
Access
- Healthcare services and treatment that meets your needs
Safety
- Receive safe and high quality care that meets national standards
- Be cared for in an environment that is safe and makes you feel safe
Respect
- Be treated as an individual, and with dignity and respect
- Have your culture, identity, beliefs and choices recognised and respected
Partnership
- Ask questions and be involved in open and honest communication
- Make decisions with your healthcare provider, to the extent that you choose and are able to
- Include the people that you want in planning and decision making
Information
- Clear information about your condition, the possible benefits and risks of different tests and treatments, so you can give your informed consent
- Receive information about services, waiting times and costs
- Be given assistance, when you need it, to help you to understand and use health information
- Access your health information
- Be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe
Privacy
- Have your personal privacy respected
- Have information about you and your health kept secure and confidential
Give Feedback
- Provide feedback or make a complaint without it affecting the way that you are treated
- Have your concerns addressed in a transparent and timely way
- Share your experience and participate to improve the quality of care and health services